Embarking on your first shopping journey with Kiichin? Get ready to explore a world of authentic Japanese kitchenware, tools, and home essentials, delivered straight to your door! We know shopping on a new website can feel overwhelming, so we’ve put together this easy guide just for you. From unlocking first-time discounts to tracking your order and exploring our rewards program, here’s everything you need to know to make your first experience with Kiichin smooth, satisfying, and uniquely Japanese. Let’s get started!
1. Shipping protection & How to apply
This section will give you a detailed explanation of our "Shipping protection" service and how to apply the service to your orders!
1.1. What is Shipping Protection?
Shipping Protection gives you extra peace of mind when shopping at Kiichin. If your package is partially damaged during transit, you’ll be eligible for a refund on the affected item(s) and the applicable shipping portion. In the rare case that your order is entirely lost or damaged, you can receive a full refund, including shipping, after our Customer Support team verifies the issue.
1.2. How to apply shipping protection?
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Click the cart icon located at the top right corner of the website
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Scroll to the bottom of your cart summary page
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Look for the “Shipping Protection” option
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The box is usually checked by default, meaning Shipping Protection is automatically included in your order. If it isn’t, simply click to check the box and apply the service
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Check the box "I have read and agree to the Terms and Conditions", and choose the "Checkout" button to place your order.
Once selected, your order will be protected automatically at checkout, no extra steps needed!
2. How to add gift wrapping to your order
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Click on the cart icon at the top right corner of the website
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Scroll to the bottom of your cart page
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Find the “Gift Wrapping” option
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Check the box next to it to apply the service for $5.99
>>> Note: Maximum gift wrap size is 45 x 40 x 12 cm
3. Tracking your order
To track your order, open the Order Confirmation email sent by Kiichin. Copy your Order Number, then go to our tracking page: https://kiichin.com/pages/order-lookup
Paste your Order Number into the corresponding box, and enter the Email or Phone Number you used during checkout.
Alternatively, if you already have your tracking number, you can use it directly on the shipping carrier’s website:
4. Add a note to your order
If you have special requests like gift messages, product customization, or delivery instructions, follow these steps to let us know:
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Click on the cart icon at the top right corner of the website
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Scroll to the bottom of your cart page
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Find the “Add a note” field below your listed items
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Tick in the box and type your message or request for us (e.g., "Send this as a gift", “Please include a gift message” or “Leave the package at the front desk”)
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Proceed to checkout, your note will be sent with your order!
5. Store credit
Store credit is a convenient refund or reward option that allows you to shop again at Kiichin without using your original payment method. It never expires, protects you from exchange rate fluctuations, and can be used instantly at checkout. Plus, refunds via store credit are processed faster, you’ll receive the amount as soon as you choose this option, and there’s no additional cost to get your refund.
How to view your store credit – Step by step
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From the homepage, tap the hamburger (☰) icon in the upper-left corner
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Select "My Account"
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Tap the hamburger icon again
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Go to "Profile" and scroll to the bottom
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Under the “Payment Method” section, your available store credit (if any) will be displayed
6. Reward points
At Kiichin, every purchase and interaction can bring you closer to great discounts. Here’s how you can earn and redeem Points.
6.1. Ways to earn points
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Place an order: Earn 2 Points for every $1 spent
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Follow us on Instagram: +30 Points
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Like on Facebook: +30 Points
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Celebrate your birthday: +100 Points (make sure your birthday is saved!)
6.2. Ways to redeem points
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Order discount: 100 Points = $1
7. Apply your first-time discount code
First-time shopper? Enjoy a special discount just for you! The first-time discount code is a promotional offer available exclusively to new customers at Kiichin.
Step 1: Subscribe to Kiichin
Scroll to the bottom of the homepage and use the subscription box to sign up with your email.
Step 2: Check your email
Check your inbox for an email from Kiichin. If you don’t see it, be sure to look in your Spam or Promotions folder. Still haven’t received it? Please contact our Customer Support at info@kiichin.com for assistance.
Step 3: Apply the code at checkout
At the final step of checkout:
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Enter your discount code in the promo code box
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Click “Apply”
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Then click “Pay Now” to complete your order and enjoy your savings!
8. Our policies
The guide above offers a quick overview to help you shop with ease at Kiichin. If you'd like to learn more about our policies, how we operate, handle specific requests, or how customs and taxes work, please explore the links below for full details:
9. Request for more
If you have any additional questions, requests, or special instructions, the Kiichin Customer Support team is always happy to assist. For the best support, please let us know how we can help by filling out the survey or contact form below.
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Kiichin survey: Survey
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Or use our contact form: Contact form
Shopping at Kiichin should feel just as delightful as the products we deliver. With this guide, you're now equipped to place your first order with ease, knowing how to apply discounts, track shipments, and earn rewards along the way. Whether you're treating yourself or gifting someone special, we're here to make every step smooth and satisfying.
Still have questions? Don’t hesitate to reach out, we’re just a message away. Welcome to the Kiichin family, and happy shopping!